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Servicing of computer equipment. IT-manager

Do you need to service your computers, printers and network?

A visiting system administrator? – this belongs to the past!

An IT-manager from Intellect-Service Company is the one who meets the needs of today’s business!

Attention! A special offer! You can hire an IT-manager for a trial period of 1 month with payment of only half of his services! Tel.: (812) 309-34-30.

Functions of an IT-manager:

1. Compulsory routine visits to service your network and computers

The IT-manager visits you every week by the agreed date and time (for example, every Tuesday at 10:00) to perform routine maintenance on computers, which include:

• Resolving any issues users may have (helpdesk);
• Servicing of computers, laptops, servers;
• Servicing of network and network equipment;
• Servicing of office equipment: printers, scanners, fax machines, MFP;
• Servicing of mini-PBX, communications equipment, UPS;
• Servicing of programs: Windows, Office, Linux, Unix, 1C, Client-Bank systems, UL taxpayer, etc.;
• Connection of new computers, office equipment;
• Creating and monitoring the backup of critical data (IC bases, documents);
• Creating and updating anti-virus protection of all your computers and servers (using Eset NOD32, Dr. Web or Kaspersky according to your preferences);
• Organization of a shared safe and controlled access to the Internet network (Internet gateway + firewall).

2. Remote support methods for servicing of network and computers

• Phone system administrator — a telephone customer support on any issue;
• Online system administrator – a prompt support through remote administration.

3. Quick and emergency servicing of network and computers

Performed during emergency or extraordinary situation that significantly affects a client’s basic activities and requires prompt solution.

Begin:

• On the day a request is received, and continue until the problems are completely eliminated.

Include:

• Prompt advice to managers and users by phone;
• Visit by a system administrator to the client’s office;
• Quick restoration of the working capacity of a software or hardware;
• Data recovery from a backup copy (if required).

+ An IT manager is:

• Your personal expert who solves absolutely all issues related to IT;
• An IT-manager is a professional who is in charge of his responsibilities from A to Z;
• An expert on IT cost saving methods. He seeks and offers options on how to reduce cost of Internet access, telephony, hardware and software. According to our statistics, 80% of companies recouped the cost of subscription service for their computers, by reducing costs related to the level of preceding cooperation with Intellect-Service Company;
• Always in touch! Always on time!;
• The IT-manager speaks with you in a simple language (no difficult words like patches, ports, firmware, drivers, etc);
• Maintains documentation for your information system: your PC passport, the network scheme and configuration, monitoring the working capacity of IT systems;
• During absence from work, he arranges for a full replacement, transfers all documentation and contacts;
• Maintains correspondence with communication and hosting providers, official service centers for hardware repair, etc.;
• A person who is always there for you!

Total number of personal computers under subscription service	Monthly cost of computer servicing, rubles/month		Procedure and volume of computer servicing, number of visits per month
	1 computer	All computers	Planned visits by an IT-manager	IT-Manager Phone + Online	Emergency visits by an IT-manager
<10	600-1000	4000-10000	Once per month	Unlimited	Unlimited
10-20	550-950	5500-18000	Once per month	Unlimited	Unlimited
20-30	500-900	10000-27000	2 times per month	Unlimited	Unlimited
30+	490-800	15000-30000	4 times per month	Unlimited	Unlimited
We offer DISCOUNTS! The discount amount is determined after a free call to the IT-manager for express inspection of your information system and discussion of required parameters for servicing your network and computers.

Section 1. Economic indicators, rubles:	Your expert		Ordinary IT-outsourcing company		Intellect-Service Company
	10 PC	30 PC	10 PC	30 PC	10 PC	30 PC
	Visiting system administrator	Full-time system administrator	Visiting expert from the company	Visiting expert from the company	IT-manager	IT-manager
Average salary of an average expert in St. Petersburg (cash in hand)	5000*	30 000*	None	None	None	None
Rental of a space for a workplace (6 m2 per person)	—	4000	None	None	None	None
Depreciation of office equipment (1 person/month)	—	500	None	None	None	None
Administrative expenses	—	1500 (5%)	None	None	None	None
Income tax	~700 (13%)	~4500 (13%)	None	None	None	None
Tax payments to social funds	~2000 (34%)	~11700 (34%)	None	None	None	None
Payment of compulsory leave — 100 %	Yes	Yes	None	None	None	None
Payment for sick leave — from 50% to 100% (depending on the record of service)	Yes	Yes	None	None	None	None
Total:	7700	52200	7000**	17500**	4900	13800
* according to a study of the labor market of St. Petersburg in March 2011
** according to a study of the IT-outsourcing market of St. Petersburg in March 2011
Section 2. Quality of Service (professionalism):	Your expert		Обычная компания по IT-аутсорсингу		Интеллект-Сервис
Anti-virus protection	+	+	+	+	+	+
Backing up of important data	—	+	+	+	+	+
Documentation	?	?	+	+	+	+
Mini-PBX servicing	—	?	?	?	+	+
Knowledge of Linux-systems, options to replace expensive Windows-based servers for free Linux analogues	—	?	?	?	+	+
Knowledge of other ways of reducing IT-costs	?	?	?	?	+	+
Section 3. Quality of service (speed, stability, continuity):	Your expert		Ordinary IT-outsourcing company		Intellect-Service Company
Number of experts	1	1	Company	Company	Company	Company
Replaceability during a sick leave or vacation	None	None	Yes	Yes	Yes	Yes
Reaction speed (in hours)	4-48	0-2	6	4	2	2
Of course, facts and figures are important, however, the choice is yours!

For consultation on matters relating to servicing of computers, you can contact us by phone: +7 (812) 309-34-30 from 08:00 to 20:00 hour.

Sincerely,
Intellect-Service Company.